De-escalation

MVP106: Mary Stevens – Soft Skills in Violence Prevention & Management

Happy holidays!
I am joined once again by Mary Stevens, an accomplished martial arts instructor and also lead instructor at Violence Prevention & Management UK. Mary is a lifelong learner and incredible teacher, so I took the opportunity to pick her …

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“Calm down!” and other dumb things we say when trying to calm people down

Let’s get one thing out in the open straight away. No one in the history of calming down has anyone ever calmed down after being told to calm down. Not ever. Ever ever ever. Never happened. But it’s still the first thing that comes out of our mouths when we’re exasperated by someone’s behaviour. Hell,…

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